Call Center Solution

Do More with Cloudli's
Call Center Solution

Cloud-Based Call Center that Helps MSPs and Agents Enable an Elevated Customer Experience for their Clients

Call Center Designed for Any Business

Cloudli’s Call Center offers multiple advanced options to upgrade your clients’ customer experience. Designed to meet the needs of any business of any size, Cloudli’s Call Center offers advanced queuing strategies, the ability to manage calling agents, tiers, and queues independently, and sophisticated call routing strategies to meet dynamic calling demand and staff availability.

Are you a small business looking for a Call Center solution? Get in touch with a Cloudli Partner today!

Streamline your Operations

Equip your business with advanced Call Center options for smarter, more efficient customer communications.

Effective Call Routing Route customer calls to the best possible agent by assigning your agents in the portal.

Device Management Assign an extension to an agent and their device. As an Admin, you can manage devices that are assigned to different agents.

Detailed Reports Access real-time insights on your call center dashboard to optimize your contact center operations. Detailed reports let you dig into the number of calls in the queue, the number of dropped or missed calls, the average or maximum waiting time, and call volume.

Online Management Quickly access and listen to all recorded calls through the admin web portal for smart and efficient operational management.

Advanced Features Use the Heads-Up Display (HUD) or star codes to listen-in on calls with Stealth Monitoring, assist agents during a call in Whisper mode, take control of a call with Override, provide quality assurance with Call Recording and reassign call agents with Queue Management.

Put Unified Communications to Work For You

Cloudli makes it easy to transition to an affordable, cloud-based solution that scales with your customers. Contact our team to learn how our Cloud Business Phone will transform your business and your clients'.

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