Cloudli is committed to provide a safe and secure environment where businesses, institutions, and individuals use its services knowing that their assets, such as personal data, are protected, and that such services are available in a consistent and timely manner.
Our Privacy Statement is here to help you understand how Cloudli uses and safeguards the personal information you provide to us, or that is generated by your use of our VoIP communications products and services. If you have any questions concerning this Privacy Statement, please email us at email@example.com.
Cloudli shall collect and use your personal information for billing, provisioning of service, to solve problems associated with service, and to inform you of new products or services that will better meet your needs. Authorized personnel of Cloudli will use your identifiable information to market products and services to you, but will not disclose or make available your personal information to any third parties seeking to market products before obtaining your consent. If you choose not to be included in direct marketing campaigns of new products and services from Cloudli, your information will not be used.
Cloudli collects Personal Information for the provisioning, delivery and billing of services. Some of the Personal Information collected by Cloudli includes:
In addition to Personal Information, we also collect additional information in the course of provisioning, delivering and billing your services:
Sometimes, Cloudli needs to share this Personal Information with other organizations such as:
Cloudli will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using Cloudli services except as required to provide, maintain, protect and improve the services or as otherwise authorized by law.
Non-personal information is information concerning the manner in which you access our web sites. This information includes the type of browser you use, your computer’s operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our web sites.
Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our web site. Such information does not allow us to personally identify you.
You can correct your personal information anytime by login into the “Your Cloudli account” page on www.cloudli.com. Cloudli shall honor any e-mail requests sent to the address below from you to access, change or delete your account information (i.e., name, address or billing information) or otherwise correct inaccurate information. In addition, if you believe that your personally identifiable information is being mishandled in light of this Privacy Statement, please immediately notify Cloudli by e-mail at firstname.lastname@example.org so that we can address your concern.
Our Security Policy Overview provides information on how we take great care and use appropriate technologies and measures to ensure the security and safety of all your transactions and information with Cloudli.
The security policies, best practices and enforcement mechanisms in place at Cloudli are derived from the Payment Card Industry Data Security Standard (PCI/DSS) which is used as a guideline.
Sensitive customer data is protected through the use of encryption mechanisms, including when at rest and in transit.
To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online. Our servers use AES encryption technology to protect your sensitive data including credit card information. When these types of measures are taken, shopping online is safe and secure. We use industry-recognized standards in transaction security to protect the information you provide when you make a purchase at Cloudli. Servers holding your private information are secure and accessed by authorized personnel only. All portal and management access to our systems use secure TLS connections.
Call traffic, whether voice or fax, of our SIP and T.38 Trunking customers is never at rest or accessed other than on a random or infrequent bases as necessary to perform troubleshooting services requested by you or as required by law. Customers who require encryption can subscribe to our CryptAgent service where call traffic is encrypted during transmission. The security characteristics of our CryptAgent, SIP and T.38 Trunking services make them idea for customers wishing to comply with regulations such as HIPAA in the USA and PIPEDA in Canada.
Messaging traffic, both voice and fax, of our Desktop Fax and Voicemail services customers is stored in a virtual environment architecture that protects data at rest from unauthorized access with strictly controlled roles and continuous tracking of all access attempts.
This web site may contain links to other sites. Please be aware that Cloudli is not responsible for the privacy practices of such other sites. We encourage our subscribers to be aware when they leave our site to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by us.
Here at Cloudli, we’re serious about how your personal data is handled. In the event that you choose to cancel your TalkNText service, all communication data associated with your business’ account will be retained only as long as required by regulatory demands.
Any account information associated with your business may be retained for investigative purposes and to prevent abuse of our service.
Want to inquire about the status of your account data? Here’s what to do:
(FYI: You’ll need to be the registered account owner.)
If you have any other questions, please submit a request and we’ll be happy to help!
If you have any questions, concerns or comments about this Privacy Statement, please direct them to our team by emailing email@example.com, or by writing to us:
Cloudli Communications Corp.
1425 René-Lévesque Blvd W #700
Montréal, Québec, H3G 1T7