Phone Number Availability and Contact Centre
Cloudli Connect offers extensive coverage of toll-free numbers, allowing your clients to contact you no matter where they are.
Pick a local number from our inventory, and strengthen your organization's local (area) presence. You can proceed with an immediate and instant activation of your number through our Cloudli Connect management portal.
Opt for an international number from our inventory, and strengthen your organization’s worldwide presence. Cloudli Connect is proud to offer coverage in 76 countries across 3047 area codes. Our innovative telecommunications network provides you with outstanding sound quality and reliability no matter where you call on the planet.
The hosted telephony system interests you, but you want to keep your business number? Cloudli Connect supports the portability or transfer of your current phone number. Check if you qualify here.
Save even more on long distance calls by subscribing to one of our many low-cost plans.
Managers and agents have the ability to view a dashboard in real-time, and view the status and productivity of the contact center.
This feature applies a call routing strategy based on the skills (for example: language, expertise, location, or qualification) of your agents, which optimizes your resources and the customer experience. The smart call queue also includes a round-robin distribution, prioritized or random, according to the conventions of your organization.
Agent supervision allows you to listen to a conversation without the knowledge of the caller and the agent. This tool includes a "whisper" feature that lets you train or assist the agent during a call, as well as a "barge-in" feature that lets you take control of the call when needed.
Record your calls for reference, quality assurance and performance measurement purposes.
Analyze your contact center data and agent performance with our multiple out-of-the-box reports. They contain many indicators to help you improve the quality of your customer service.
Softphones are a modern and powerful solution to complement or replace physical phone devices. Very versatile, this solution allows you to receive and place calls directly from your laptop, tablet or mobile device.
Automate appointments confirmation of all kinds, including product deliveries, thanks to this platform from the Cloudli Connect family. By using this communications service, you no longer need to call your customers one by one.
Cloudli Connect allows you to manage the availability and assignment of one or more guard teams. For example, you can set up rotating teams for mobilization or telephone support.
As an option to the Team Management Service, Cloudli Connect offers a simple and automated replacement module. With this service, your teams can find replacements between them without you having to intervene.