Cloudli Connect Contact Centre Solution

Contact Centre Designed for Your Business

Cloudli Connect Contact Centre offers multiple advanced options to upgrade your customers' experience. Set up skills-based routing to get calls to the right agents, faster. Enhance the efficiency of your call centre operation with real-time statistics. Use listen and whisper features to coach your call centre agents in real-time. Even better? You can set up Cloudli Connect Contact Centre with just a few clicks.

Stand Out from the Competition

Enhance your customers' experience with easy access to live agents and reduced waiting times.

Contact Centre Administrators Leverage a range of customizable options and tools to improve operations, optimize company resources, increase agent productivity, and improve customer satisfaction.

Contact Centre Agents Take advantage of self-evaluation tools that help agents to improve their performance, and play to their strengths with skills-based routing and call queues.

What is a Contact Centre?

Unified communications technology transformed contact centres, bringing down the cost of operations and equipping agents with calling, texting, emailing and live chatting capabilities. Read our blog article to learn more.

Streamline your Operations

Equip your business with advanced Contact Centre options for smarter, more efficient customer communications.

Effective Call Routing Route customer calls to the best possible agent based on the required skillset: language, expertise, location, and more.

Callback Feature Improve your customer experience with the callback feature and voicemail detection. Customers can hang up to avoid waiting on hold with the assurance they will get a call back from your team and keep their calling priority in line.

Device Management Easily manage all connected IP phones with the Call Manager module.

Detailed Reports Real-time insights allow you to optimize your contact centre operations. Detailed reports let you dig into the number of calls in the queue, the number of dropped or missed calls, the average or maximum waiting time, and call volume.

Online Management Quickly access and listen to all recorded calls through the admin web portal for smart and efficient operational management.

Advanced Features Get on a call in listen-only mode with Stealth Monitoring, assist agents during a call in Whisper mode, take control of a call with Override, provide quality assurance with Call Recording and reassign call agents with Queue Management.

Testimonials

From Our Customers

"We were recommended the Cloudli Connect solution in 2015, and with good reason. We could only hope for the expertise of their team to integrate the functionalities that we needed. We can now manage our contact centre in a 100% autonomous way, in addition to offering a service that meets the expectations of our clients."

Stéphane Taillon
Property and casualty insurance broker and co-owner, Taillon Assurance

From Our Customers

"Our collaboration with Cloudli has been highly strategic. With 2,500 employees in the field of security, we needed a robust contact center to respond quickly to requests. Thanks to the Contact Centre's practical features, we were able to improve our management internally."

Benoit Gagnon
Vice-president, Corps canadien des commissionnaires

Put Unified Communications to Work For You

Cloudli makes it easy to transition to an affordable, cloud-based solution that scales with you. Contact our team to get a personalized demo today to see how the right Cloudli Connect Business Phone plan will transform your business.

Keep Up with Cloudli

Check out related blog posts on business connectivity and industry thought leadership.

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Cloudli Connect
Contact Centre

Contact Centre Designed for Your Business

Stand Out from the Competition

Enhance your customers' experience with easy access to live agents and reduced waiting times.

What is a Contact Centre?

Streamline your Operations

Equip your business with advanced Contact Centre options for smarter, more efficient customer communications.

Testimonials

From Our Customers

From Our Customers

Put Unified Communications to Work For You

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