Join the Team!

As a Channel Account Manager – Ontario/Maritimes, you will manage, recruit and expand relationships with an established base of Cloudli Agents and Resellers. Your objective is to increase new business revenue through the sale of services through our existing channel partners and to increase revenue by expanding the partnership base. You also play an important role in educating the channel base and providing sales support to successfully close business.

Responsibilities: 

• Manage the Cloudli partner network to increase revenues
• Leverage the Cloudli Agents and Resellers to create new business opportunities
• Develop and manage marketing plans to be executed jointly with select channel partners
• Foster and develop win/win relationships between Cloudli and channel partners at all organizational levels
• Manage the forward financial planning for select channel partners, including revenue goals and commitments, subscription rates, special sales incentive programs and joint marketing funds
• Determine and represent the needs of progressive channel partners to Cloudli management
• Assist channel partner representatives with the positioning and sale of Cloudli services, including through online and onsite presentations and demonstrations
• Maintain high activity rates with named partners, communicating with key individuals at all managed partners at least bi-monthly
• Provide leadership, direction and mentoring to inside sales representatives to achieve key goals of the channel partners
• Compile and report sales forecasts of managed partners and status reports in a timely fashion
• Attendance and support of channel-related marketing events
• Identify, recruit and develop prospective high value channel partners
• Provide on-site training for key partners
• Supporting and leveraging other channel efforts, field marketing, product launches and desirable sales generating programs as required
• Travel Required

• Successful track record in Channel Sales and Support
• Excellent knowledge of the reseller/agent market and its dynamics
• Excellent knowledge of sales processes including acquisition, development and retention
• Experience in developing productive and mutually beneficial partnerships
• Knowledge of VOIP and FOIP an asset
• Excellent written and verbal communication skills
• Bilingual, French – English
• Knowledge of Netsuite/SalesForce an asset
• Must be willing to learn about new products and services

Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. Cloudli provides a competitive salary and benefits package & the potential to expand your career. We are located in the heart of downtown Montreal (near the metro and train stations). Remote work is possible.

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudli’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn and Twitter.

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Responsibilities: 

• Work with the product development teams to understand and successfully execute product roadmaps that meet or exceed the required quality standards
• Oversee all aspects of QA team members’ test activities to ensure the reliability and timely execution of QA processes
• Assess current testing needs and schedules and determine what’s required to effectively conduct the testing
• Collaborate with product development team to create and/or review test plans, maintain test matrices and execute manual and/or automated testing
• Introduce new and adapt existing validation tools for various validation needs including database, business rules, UI, integration, and service validation
• Prepare reports to communicate outcomes of quality activities
• Expand test artifacts by documenting test cases and coverage
• Enforce and contribute to the improvement of the various testing phases and QA standards
• Remain up-to-date in emerging trends and techniques in software development, quality assurance, and test automation
• Participate in a peer review process, ensuring adherence to standards and proper implementation
• Ensure that quality-related deliverables are verified prior to market launch
  

• 5+ years of QA experience
• University degree in Computer Science / Information Technology or related discipline
• Deep understanding of QA processes, testing approaches including requirements review, test planning and documentation, test case creation and execution, defect management, issue troubleshooting, tracking, reporting, and verification
• Extensive experience in functional, system, integration, regression, backend testing, software applications & mobile applications
• Knowledge of commercial or open-source QA tools such as Selenium, Cucumber, or others.
• Knowledge of programming languages such as Java, C#, etc.
• Knowledge of software development and test case management tools such as Jira, qTest, etc
• Knowledge in developing and testing web services and RESTful APIs
• Knowledge of professional standards, innovations, and industry best practices for quality assurance and testing tools
• Proven experience as a QA leader, overseeing all aspects of test planning, test execution, and status reporting

Attributes

• A commitment to collaborative problem solving and the creation of quality products
• A commitment to collaborative problem solving and the creation of quality products
• Ability to successfully work under tight project deadlines with demonstrated flexibility
• Clearly articulates ideas both verbally and written, with a positive attitude
• Listens to others, encouraging and accepting input from all team members
• Bilingual in English and French
• Results-oriented and problem-solving mentality
• Customer service oriented

Cloudli offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. 

Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudli’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.  

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter.

Apply Now

Share Job

Tasks

• Deploy and manage Asterisk telephony servers.
• Install and configure Linux servers. Deploy internet and telephony services.
• Monitor system operations & performance. Maintain & improve systems performance.
• Use system & application logs to detect, understand and resolve operating system, hardware, applications, and software problems.
• Support and troubleshoot help desk requests from internal staff.
• Work with the development team to improve functionality. Participate in the validation of new software releases.
• Prepare, configure and provision systems to be used for QA.
• Run automated reports and analyse results. Maintain historical records.

Qualifications

• Disciplined and methodical, pay attention to details.
• Good written and verbal communication skills, in French and English.
• Excellent analytical and troubleshooting skills with capacity to handle multiple tasks efficiently.
• Understands business concepts and customer needs.
• Proficiency with Asterisk and Linux (administration, maintenance, troubleshooting, monitoring, scripting).
• Strong knowledge and experience of SIP based VoIP protocol and various VoIP equipment
• Familiarity with vmware, docker, SQL, Rest, SSL.

Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.  Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudli's culture to be exciting, challenging, and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter.

Assignment and roles:

• Works closely with different departments and management team on projects related to the design, development, deployment, monitoring, and evaluation of new products and services
• Assist in the review, analysis, and evaluation of deployed solutions
• Review and elaborate migration plans for systems and network equipment infrastructure including site backups and recovery processes.
• Plan, deploy, and maintain highly available networking equipment and optimized it for VoIP/FoIP
• Troubleshoot VoIP issues including compatibility, performance, and quality of service
• Install, test, troubleshoot, monitor, and support different VoIP equipment in our labs and production network.
• Review and optimize  security on systems and network equipment
• Assist and provide 3rd level support to operation and support team on complex networking and VoIP issues.

Qualifications:

• Bachelor’s degree in Computer Science, Telecommunications or a related field
• 7 years + of experience in networking and VoIP technologies
• Security and networking certifications is an asset
• Solid experience in IP switching and routing technologies and network equipment
• Hand-on in high available hardware/software and virtual environments
• Strong knowledge and experience of SIP-based VoIP protocol and various VoIP equipment.
• Excellent troubleshooting skills and knowledge of fundamental concepts, practices, and procedures in testing and debugging.
• Proficiency with the Linux (administration, maintenance, troubleshooting, monitoring, scripting) and virtualization technologies
• Programming knowledge is an asset
• Excellent interpersonal and professional communication skills

Cloudli offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudliculture to be exciting, challenging, and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.   

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter.