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Join the Team!

At Cloudli, we’re a tight-knit team that works together to deliver the future of work.

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Our Team

The Cloudli team is comprised of individuals from all walks of life. Our diverse experiences allow us to come together to build solutions that anticipate the needs of our customers and users - in a fun, flexible and friendly environment.

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Our Values

At Cloudli, we value creativity and adaptability. When you join us, you become part of a team that’s focused on innovation, quality and success - and you’re a critical part of it!

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Our Culture

Just like our solutions, we embrace flexibility. From work hours and location to vacation time, we partner with our employees to create an environment that works for everyone.

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Perks and Benefits

Keeping our employees happy and healthy is essential to our success. Cloudli offers medical, dental, drug and disability benefits as a perk of employment. Plus, we offer flexible work options that fit your lifestyle and let you balance your priorities.

Open Positions

Customer Success Manager

The Customer Success Manager will manage and sustain relationships with customers, helping them take full advantage of our services, providing insights on customer interactions to improve customer experience through responding to enquiries about our products and services, addressing customer complaints, and influencing product and service upgrades based on customer feedback. 

Primary Responsibilities: 

  • Develop strong customer relationships and foster customer loyalty by addressing customer needs through their Cloudli journey from post-sales onboarding to full adoption of, and success using, our services 
  • Gather customer experience data to improve customer journey and reduce churn 
  • Ensure satisfaction of key customers through periodic check-ins
  • Collaborate with Support Team to pro-actively identify trending questions and pain-points of customer, leveraging self-serve content to address needs
  • Establish, track, and evaluate OKRs and KPIs for Customer Success Team
  • Provide regular training to Customer Success Team and Support Team members on new service features
  • Provide data-based recommendations to Product team, Support team, and Documentation team
  • Act as a primary Customer Liaison for key accounts that are opened in collaboration with Sales Team
Secondary Responsibilities:
  • Handle marketing UCaaS leads of 0-5 users, helping close or forward to sales as necessary
  • Provide occasional training for Cloudli Agents when requested, in collaboration with Cloudli Channel Managers
  • Assist Customer Care Supervisor with administration of Support Platform configuration (Zendesk)
  • Assist Documentation Team with the creation of relevant product tutorials and FAQs
  • Occasionally participate in Webinars for new products and services
Qualifications:
  • 4+ years in Customer Success, Account Management, or another client-facing role
  • BA/BSc degree in related discipline
  • Experience with customer service practices 
  • Experience supervising others
  • Excellent knowledge of Zendesk (using & programming)
  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of VoIP and the telecom industry is a big asset
  • Great interpersonal and communication skills with ability to clearly articulate ideas both verbally and written as well as listen to others, encouraging and accepting input from all team members
  • Ability to translate technical jargon into easily understandable information for users
Attributes:
  • A commitment to collaborative work and quality work 
  • Good time-management skills with ability to successfully work under tight deadlines 
  • Bilingual in English and French

Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.

Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative and enthusiastic candidate, you’ll find Cloudli’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.   

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the webLinkedIn and Twitter.

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Asterisk Telephony Servers Administrator

Tasks

  • Deploy and manage Asterisk telephony servers.
  • Install and configure Linux servers. Deploy internet and telephony services.
  • Monitor system operations & performance. Maintain & improve systems performance.
  • Use system & application logs to detect, understand and resolve operating system, hardware, applications, and software problems.
  • Support and troubleshoot help desk requests from internal staff.
  • Work with the development team to improve functionality. Participate in the validation of new software releases.
  • Prepare, configure and provision systems to be used for QA.
  • Run automated reports and analyse results. Maintain historical records.

Qualifications

  • Disciplined and methodical, pay attention to details.
  • Good written and verbal communication skills, in French and English.
  • Excellent analytical and troubleshooting skills with capacity to handle multiple tasks efficiently.
  • Understands business concepts and customer needs.
  • Proficiency with Asterisk and Linux (administration, maintenance, troubleshooting, monitoring, scripting).
  • Strong knowledge and experience of SIP based VoIP protocol and various VoIP equipment
  • Familiarity with vmware, docker, SQL, Rest, SSL.

Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.  Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudli's culture to be exciting, challenging, and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.

 

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the webLinkedInFacebook and Twitter.

VoIP Systems/Network Architect

Assignment and roles:

  • Works closely with different departments and management team on projects related to the design, development, deployment, monitoring, and evaluation of new products and services
  • Assist in the review, analysis, and evaluation of deployed solutions
  • Review and elaborate migration plans for systems and network equipment infrastructure including site backups and recovery processes.
  • Plan, deploy, and maintain highly available networking equipment and optimized it for VoIP/FoIP
  • Troubleshoot VoIP issues including compatibility, performance, and quality of service
  • Install, test, troubleshoot, monitor, and support different VoIP equipment in our labs and production network.
  • Review and optimize  security on systems and network equipment
  • Assist and provide 3rd level support to operation and support team on complex networking and VoIP issues.

Qualifications:

  • Bachelor’s degree in Computer Science, Telecommunications or a related field
  • 7 years + of experience in networking and VoIP technologies
  • Security and networking certifications is an asset
  • Solid experience in IP switching and routing technologies and network equipment
  • Hand-on in high available hardware/software and virtual environments
  • Strong knowledge and experience of SIP-based VoIP protocol and various VoIP equipment.
  • Excellent troubleshooting skills and knowledge of fundamental concepts, practices, and procedures in testing and debugging.
  • Proficiency with the Linux (administration, maintenance, troubleshooting, monitoring, scripting) and virtualization technologies
  • Programming knowledge is an asset
  • Excellent interpersonal and professional communication skills

Cloudli offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. Cloudli provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find Cloudliculture to be exciting, challenging, and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.   

 

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the webLinkedInFacebook and Twitter.

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